Frequently Asked Questions

Everything you need to know about your Lofree experience.

What is the typical shipping timeframe for my order?

Orders are typically processed within 1-2 business days. International shipping generally takes 7-15 business days depending on your location and selected shipping method.

Do Lofree mechanical keyboards support both macOS and Windows?

Yes, most Lofree keyboards feature a physical toggle switch to swap between macOS and Windows layouts, and include dedicated keycaps for both operating systems.

What is your return policy for electronics?

We offer a 7-day return policy for items in their original packaging and condition. If the product is defective, please contact our support team within 30 days for a replacement or refund.

Are the keycaps on Lofree keyboards hot-swappable?

Hot-swappability varies by model. While products like the Flow series feature hot-swappable switches, others may have soldered switches. Please check the specific product specifications page.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options available at checkout.

How do I claim my warranty?

All Lofree hardware comes with a 1-year limited warranty. To file a claim, please email our support team with your order number and a brief video demonstrating the technical issue.